How can I purchase your products?
You can purchase our products and enquire about prices by calling one of our retail outlets:
West Melbourne (03) 9329-8177 or South Melbourne (03) 9696-1877 during working hours. West Melbourne
outlet is open Monday to Friday from 7AM to 5PM and Saturday from 8AM to 12PM. South Melbourne shop is
open Monday to Friday from 8AM to 5PM.
Alternatively you can use our Live Support by clicking on the red button in the top right corner and you will get a live person without having to hold on the phone!
Also you can email us with your query at sales@roseoffice.com.au.
Can I place an order online?
Sorry, but at this time, we are not able to accept online orders.
Can I place orders by phone?
We accept phone orders at (03) 9329-8177 West Melbourne, Mon-Fri: 7am-5pm, Sat: 8am-12pm, and (03) 9696-1877 South
Melbourne, Mon-Fri: 8am-5pm. Our customer sales dept. is available to answer your questions. If they
are busy please call again, we'd love to talk to you!
Can you put a "rush" on my order?
If you need your items before the normal processing and delivery time, please call customer service at (03) 9329-8177 or (03) 9696-1877
during regular business hours Monday through Friday 7AM to 5PM and Suturday 8AM to 12Pm. We will do everything
we can to accommodate your request.
What are my payment options?
Orders can be placed using EFTPOS Visa, MasterCard, American Express Cards or COD.
Can I open an account?
Accounts may be open subject to prior approval.
Can I hire furniture?
Yes, minimum terms apply.
What is your lead time?
The lead time depends on the size of your order and whether is custom made furniture or standard stocked items.
Standard stocked items can be delivered within 2 to 3 working days. For bigger size orders, ex stock, or custom made orders
our lead time is generally 1 to 3 weeks.
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What is your return and exchange policy?
We pride ourselves on carrying high-quality items, and we hope that you will be pleased with your order. When you
receive your order, please inspect it carefully to verify that all items meet your expectations. If, for some
reason, you are not satisfied with your purchase, please contact our customer-care consultants at (03) 9329-8177 for a
return authorization.
PLEASE TAKE NOTE: The customer is responsible for transport. We do not refund transport charges. We do strongly recommend
that you use a furniture carrier with as we cannot be responsible for damaged or lost goods.
How long before I receive my refund?
Refunds, if required are processed on receipt of goods providing they are not marked/damaged.
Do you charge restocking fee?
Not for standard items, only if they have been ordered in for you.
What if I got my order but items are damaged or there are other issues?
Please inspect all items carefully when you receive your order. If there are any damage, please call our customer sales
department at (03) 9329-9177 at your earliest convenience to resolve any issues.
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Do you deliver orders?
We deliver throughout the Melbourne CBD and suburbs.
When does my order ship?
Normal process is to arrange suitable times with the customer, preferable to be on site.
How are transport costs calculated?
Delivery prices are based on the size of the items you selected and the destination.
What are your transport options?
We use our own vehicles or you can arrange a furniture carrier yourselves, or pick up.
Will the items on my order be delivered together or separately?
It depends on your needs.
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Do you have a printed catalogue?
Unfortunately, we do not offer a printed catalogue. You can view most of our products online.
Do you repair furniture?
We repair office chairs: reupholster seats and backs, regassing, replace broken base or wheels. For anything else
please call our customer service at (03) 9329-8177 for more information.
Do you buy (salvage) office furniture?
If you have any unwanted office furniture we'll be happy to inspect it and give you a quote.
I am a vendor, how do I submit my products for consideration?
Contact our sales team for an appointment.
How do you use my contact information?
We request your delivery address, email address and phone number so that we can process your order.
And to contact you in case we need to give you an order update. Rest assured, we never rent or sell your contact
information to anybody, for anything.
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